Your Rights

House of Heroes Ltd is a UK-based company that fully complies with UK consumer law. The Terms and Conditions that follow in no way affect your statutory consumer rights.

Returns

All items are non-refundable, except for any faulty or damaged merchandise. If you have received goods that have been damaged en route to you, please call our customer support number within 48 working days of receiving the item.

Customer support number:
UK. 01509 265 933
International. +44 (0) 1509 265 933

Postage and Delivery

At House of Heroes, we believe in making our postage costs as fair as possible, providing the best possible service for our UK and International customers.

Packaging
All items come well packaged to ensure that your item reaches you in excellent condition. All of our comics are individually bagged and boarded for the protection of your investment.

Postage (UK)
All items are sent via Royal Mail Recorded Signed For delivery to ensure that your purchases reach you both quickly and safely. We offer both first and second class postage and aim to dispatch your orders by the next working day after placing your order.

Since we send our products via recorded delivery, your purchase will be automatically covered for up to £34 compensation, in the unlikely event of loss or damage. Also please note that a signature is required upon delivery of your item.

All of our prices are either equal to or less than those stated on the Royal Mail website (http://www.postoffice.co.uk/portal/po/content1?catId=19100221&mediaId=51200698) and we do not charge any additional fees for packaging.

Postage (International)
All international orders are sent via Royal Mail Airmail: International Signed For delivery to ensure that your purchases reach you both quickly and safely.

Since we send our products via recorded delivery, your purchase will be automatically covered for up to £34 compensation, in the unlikely event of loss or damage. Also please note that a signature is required upon delivery of your item.

All of our prices are either equal to or less than those stated on the Royal Mail website (http://www.royalmail.com/portal/po/content1?catId=19100178&mediaId=25700686) and we do not charge any additional fees for packaging.

Heavy Orders
In the unlikely event that the website does not provide you with a postage option for your order, please call our customer sales number or email us to request a quote for your delivery. We will then find the cheapest delivery quote we can find while still ensuring the protection of your package.

Collection
If ordering for collection from our store, your order will be ready for collection the next working day after placing your order. Should you require your order the same day please call our customer sales number to confirm that your order is available to collect.

All items are to be collected from our Loughborough store, please click here for directions. Also please note that customers are responsible for all costs associated with reaching the store and we will not reimburse any travel costs for orders that are not ready for collection. Neither do we accept any responsibility for damage to items once they have left the store.

Customer sales number:
UK. 01509 265 933
International. +44 (0) 1509 265 933

Payment

All payments are taken using Google Checkout, Google's secure payment system which accepts payments made by Visa, MasterCard, Maestro and Solo debit/credit cards. Google Payment Ltd. is authorised and fully regulated by the Financial Services Authority in the United Kingdom as an electronic money institution.

None of your credit card details are stored on our servers and all order information from our site is sent to Google Payments via the industry standard 128bit Secure Sockets Layer (SSL) encryption protocol. Security is an issue taken very seriously at House of Heroes Comics and we take all the necessary precautions to ensure your personal information is kept safe and secure, so order with confidence!

Please note: payment is required prior to collecting any items from our store.

Privacy

The protection of your personal data is extremely important to us. All of your address and contact information is stored on Google's secure servers and we will only use this information with regards to the effective processing of your order.

Customers also have the opportunity to register with House of Heroes Comics to benefit from our latest promotions. We will only contact you via your registered email if you have subscribed to our newsletter. If you do not wish to receive any further correspondence from House of Heroes Comics, please login to your customer account via our website and click the UNSUBSCRIBE button.

Hero Points

The Hero Points system is used as a method of rewarding our customers for their loyalty to our store. For further details please visit http://www.hohcomics.com/membership/.

Hero Points cannot be redeemed for cash and hold no monetary value besides for use as discounts on our site. House of Heroes Comics hold the right to withdraw the scheme at any time and accept no responsibility for points lost as a result of technical problems or through unauthorised purchases made using your account. Customers should ensure that their passwords are kept safe and that their details are kept up-to-date. In the event that the Hero Points scheme is terminated, no refunds will be given for unspent points.

Forums

For full terms and conditions regarding the use of our forum, please visit our forum registration page at: http://www.hohcomics.com/forum/profile.php?mode=register.

Product Availability

Some products on the site are available to order. If you order an item that is not currently in stock, you will not be charged until the item arrives at our store and is ready to dispatch. Our site uses a real-time stock management system, so the stock levels should accurately reflect the products we have available. In the unlikely event that you order a product that is out of stock, you will be notified by phone and your card will not be charged. We will either attempt to order the product for you as soon as possible or you can choose to cancel your order.

Accuracy of Information

A lot of time is spent ensuring that the descriptions and images for our products are kept up-to-date. Although we aim to ensure our descriptions are 100 percent accurate, mistakes and variations in designs can sometimes occur. If you have purchased an item on the website which does not match its description we will be happy to replace or refund the product so long that it is unopened and in its original packaging subject to our refunds policy outlined above. If you find any information that you feel to be incorrect, please email us and we will rectify the mistake as soon as possible.

Changes

If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We reserve the right to make changes at any time.

Site Usage

We, House of Heroes Comics, disclaim damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

Copyright Information

All pictures, material, code, intellectual property and descriptions are the property of House of Heroes Comics. It may not be copied or used without our prior permission. All trademarks and characters are copyright to their respective creators and/or companies.

The Spiderman and Captain America images used as part of our site menu system are copyright (c); Marvel and the Batman image used on our header is copyright (c) DC Comics.

House of Heroes, the House of Heroes Logo and the House of Heroes Star are all copyright (c) House of Heroes Comics, 2007.